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Shipping Information

Shipping Options for Every Need

At Froece, we offer a variety of shipping options to meet your needs:

Upland California: For our local customers, we offer a convenient pick-up option directly from our warehouse.

Nationwide Shipping: We ship across the United States, ensuring your product arrives safely at your doorstep or business location. Please contact us for International shipping.

Understanding Shipping Charges

Calculation After Order

Shipping charges are calculated after your order is received. Our team diligently works to find the most cost-effective and reliable shipping option for you.

Notification

Within 48 hours of placing your order, you'll receive an email detailing the shipping charges and the overall total for your order.

Standard Freight Fees

Based in Upland California, our standard shipping freight fees range from $279 to $579. For our customers in Alaska, Hawaii, and Puerto Rico, please note that fees may be higher due to the locations' specific requirements.

Freight Delivery Options & Additional Fees

For freight shipping, we offer several delivery location options to best suit your needs:

We offer freight shipping to:

· Businesses with a loading dock or forklift.

· Businesses requiring liftgate service.

· Residential addresses.

· A nearby freight terminal for customer pickup.

Residential delivery, liftgate service, limited-access locations, and inside
delivery may incur additional fees. Please provide accurate delivery information
and request any special services before shipment so we can confirm the total
cost.

Freight Pickup & Delivery Requirements

Terminal pickup: Collect your shipment within 2
business days of notification that it is available. Storage fees may
apply after the carrier’s free storage period, which may be as short as 48
hours. Please confirm the pickup deadline directly with the terminal.

Residential delivery: The freight carrier will contact you to schedule delivery. We recommend monitoring your tracking information and contacting the carrier when your shipment reaches the destination terminal to arrange a delivery appointment.

Prompt pickup and delivery help minimize additional handling and the risk of damage. Customers are responsible for storage, redelivery, and other carrier
fees resulting from delayed pickup or missed delivery appointments.

Froece is not responsible for additional damage caused by customer-requested
delays or failure to collect or accept an available shipment, except as required by applicable law.

Processing Time

Items in stock typically take 3 to 5 business days to process. We strive to expedite this process and get your product to you as quickly as possible.

Documenting and Reporting Damages

Despite our best efforts to ensure your product arrives in perfect condition, shipping mishaps can occur. Here's how to handle a situation where your item arrives damaged:

1

Inspect Before Signing

Please inspect your item upon arrival. If you notice any damage, document it on the delivery form.

2

Take Pictures

Capture clear photos of the damage, including the item and packaging, both inside and out.

3

Report to Us

Send us the pictures and a copy of the form, so we can assess the situation and take the necessary steps to rectify it.

Example of proper damage documentation

Important

If damages are not noted before signing the delivery document, we cannot guarantee compensation for damaged or missing items.

Our Commitment to You

At Froece, we value our customers above all. We're dedicated to providing you with not only high-quality products but also the support and assistance you need throughout the shipping process. Should you have any questions or need further clarification, our customer service team is here to help.

Thank you for choosing Froece. We're excited to be a part of your journey and look forward to serving you.