Please read the Return Policy carefully before purchasing from Froece website operated by Froece .

Thank You for Choosing Froece!

We value your business and aim to provide you with exceptional products and service. If, for any reason, you’re not entirely satisfied with your purchase, please refer to our returns policy below.

Quality Assurance:

At Froece, each popsicle cart is handcrafted with precision and dedication, using premium materials like Fiberglass and Polyurethane. While we ensure the highest standards, please understand that due to the handmade nature, there might be variations or imperfections.

Making a Return:

Returns must be initiated within 8 days of delivery.

Items should be in new, unused condition with all original tags and labels attached.

To start the return process, please contact our customer service at info@Froece.com to obtain a Return Merchandise Authorization (RMA) number.

Once you have the RMA number, securely pack the item in its original packaging and send it to the address provided by our team.

15% minimum restocking fee. Return freight / shipping charges are not covered.

Shipping & Fees:

Customers are responsible for return shipping charges. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds:

Upon receipt and inspection of your return, we will process your refund.
Please allow up to 10 business days from the receipt of your item for the refund to be processed and reflected in your account.

Exceptions:

For items that arrive damaged, please refer to our “Damages during Shipping” page for detailed information and steps to claim. We are committed to ensuring your satisfaction, and any damaged parts will be replaced promptly.

Customized Orders:

Customized carts or products tailored to specific requirements may not be eligible for returns. Please discuss any concerns with our customer service team before placing a custom order.

Questions & Support:

If you have any questions or need further clarification regarding our return policy, please don’t hesitate to contact us at info@Froece.com.

We appreciate your understanding and patience. At Froece, we’re dedicated to ensuring a smooth and pleasant shopping experience for all our valued customers.