Ensuring Safe Delivery of Your Product:

At Froece, we understand the excitement and anticipation that comes with receiving a new product. We take immense pride in crafting each ice cart meticulously and want to ensure it reaches you in pristine condition. Our shipping process involves:

1. Quality Inspection: Before shipping, each product undergoes a thorough quality check to ensure it meets our high standards.
2. Secure Packaging: Our carts are securely wrapped and cushioned to minimize movement and potential damage during transit.
3. Trusted Shipping Partners: We collaborate with reputable shipping carriers known for their reliable and careful handling of goods.

 What to Do If Your Product Arrives Damaged:

1. Inspect Before Signing: Before accepting and signing any delivery documentation, please unwrap and inspect your ice cart thoroughly.
2. Document the Damage: If you notice any damage, immediately note all details on the delivery form. Capture clear photographs of the damaged areas, the packaging, and any other relevant details.
3. Decision Time: You have the option to either reject the damaged item or keep it. In both scenarios, it’s crucial to inform us.
4. Reach Out to Us: Send the photographs and a copy of the delivery form with the noted damages to our customer service at info@Froece.com. This will enable us to initiate the necessary procedures promptly.

 Our Commitment to Addressing Damages:

• Reporting Time Frame: Please report any damages within 1 business day of receiving the product.
• Replacement or Compensation: If you choose to keep the damaged item, we will assess the damage and compensate you accordingly. If you reject the item, and it’s in stock, we will promptly send a replacement.
• Processing Time: Please allow up to 10 business days for us to ship replacement parts or process compensations.

Important Note: If damages are not documented before signing the delivery document, we cannot guarantee compensation or replacement. Your proactive reporting helps us serve you better and address any issues with our shipping partners.

Tips for Documenting Damages:

1. Clear Photos: Ensure photographs are clear and taken in good lighting. Capture multiple angles of the damaged area.
2. Include Packaging: Photograph the packaging from both inside and out. This helps in understanding if external forces during shipping caused the damage.
3. Save All Documentation: Keep a copy of the delivery form and any other related documents. They might be required during the claim process.

Our Promise to You:

At Froece, our customers are at the heart of everything we do. While we take every measure to ensure a smooth delivery, unforeseen incidents can occur. Rest assured, we are committed to resolving any issues swiftly and ensuring your satisfaction. Your trust in our brand is invaluable, and we strive to uphold it with our dedicated service.

For any further queries or assistance, please don’t hesitate to reach out to our dedicated customer support team. We’re here to help!